Letters' comments

Virgin: the world's best passenger complaint letter?

This letter has been written by an anonymous passenger.
The topic of the letter is to complain about, first, the food that the company gave him during the flight and second the terrible quality of the movies the company was showing to the passengers.

He describes the texture and the colors of the food with a lot of details. He even took pictures to show that even if his descriptions and his reaction seem over the top, they are actually not because the way he describes it is exactly how it was. Everything looks disgusting and nobody would risk to taste something that looks like that. It is pretty crazy.
He tells us how hard it was for him to watch the movie because of the white stripes that was on the screen. He couldn't even tell what actors were in the movies. He also explains that just by trying to watch it his head started to hurt. He finally gave up.

He also gives a lot of details on his own feelings during the flight and his personnal thoughts. We are really in his shoes and understand him better thanks to that. I think that is what makes this complain letter so exceptionnal. Most of the complain letters are a little angry. This one explains clearly what the passenger have been through and that he is really in shock that a company actually dares served that kind of food to their passengers and propose such a bad quality of movies. He is using a lot of sense of humor and rhetoric questions in his letter.
This letter made me laugh because after all the bad things he says about this flight; he still says at the beginning and at the end that he really like this company. Altough we could really think the opposite.

It was not hard for me to do that because this letter is easy and a lot of fun to read.

Ken Levine: " We hate you"

Ken Levine is a game developer, named one of the best 25 blogs of 2011 by TIME magazine. Ken Levine is an Emmy winning writer/director/producer/major league baseball announcer. In a career that has spanned over 30 years Ken has worked on Mash, Cheers, Frasier, The Simpsons, Wings, Everybody Loves Raymond, Becker, Dharma & Greg, and has co-created his own series including almost perfect starring Nancy Travis. He and his partner wrote the feature volunteers. Ken has also been the radio/TV play-by-play voice of the Baltimore Orioles, Seattle Mariners, San Diego Padres. For the last three years Ken has hosted Dodger Talk on the Dodger Radio Network. And currently Ken is back with the Mariners, doing play-by-play.

In this letter he is complaining about how the flight companies are lying to the public and how they are not telling us all they know for example about a delayed flight.
He is also pointing at the unefficiency of the customer service when a passenger is trying to have information on his flight and how it doesn't seem to bother them.

This letter is more like a typical complaint letter because we can feel the fact that Ken Levine is angry and really hate all the wait and the frustration the companies make him go through.
I totally understand him. I take the plane very often and how many times a flight is delayed but there is no one to answer the questions you may have or to tell you where to go to find another flight! It is very. frustrating.

It was harder for me to do this letter because I liked the other one better. It was more original and I think it was easier to read.